1. Introduction

BayPass Club ("we," "our," or "us") operates the BayPass Club website and membership service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully. By using BayPass Club, you consent to the practices described in this policy.

2. Information We Collect

Personal information you provide

Name and email address (required for account creation)
Phone number (optional, for ticket delivery notifications)
Mailing address (optional, for account settings)
Payment information (processed securely through Stripe)
Visitor names and details provided during ticket purchases

Information collected automatically

Device and browser type, operating system, and screen resolution
IP address and approximate geographic location
Pages visited, time spent on pages, and navigation patterns
Referring website or link that brought you to our site
Cookie identifiers and session data

3. How We Use Your Information

Create and manage your BayPass Club account
Process membership payments and ticket orders
Deliver tickets and order confirmations via email
Send service-related communications (order status, account updates)
Provide customer support and resolve disputes
Improve our website, services, and user experience
Detect and prevent fraud or unauthorized access
Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

Stripe -- our payment processor, to securely handle payment transactions, subscriptions, and refunds. Stripe's privacy policy governs their use of your payment data.
Supabase -- our infrastructure provider, which hosts our database and authentication services. Data is stored securely with encryption at rest and in transit.
Attraction partners -- limited information (such as visitor names and visit dates) necessary to fulfill ticket orders.
Law enforcement or legal process -- when required by law, subpoena, or court order, or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. These include encryption of data in transit (TLS/SSL), encryption at rest, secure authentication protocols, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 90 days for backup and recovery purposes, and longer if required by law or for legitimate business purposes (such as fraud prevention or financial record-keeping). Anonymized or aggregated data may be retained indefinitely for analytics.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information
Object to or restrict certain processing activities
Request portability of your data in a machine-readable format
Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at support@baypassclub.com. We will respond within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising your CCPA rights

To make a verifiable consumer request, email support@baypassclub.com with the subject line "CCPA Request."

9. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our site. For detailed information about the cookies we use and how to manage them, please see our .

10. Children's Privacy

BayPass Club is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a child under 13, please contact us at support@baypassclub.com.

11. Changes and Contact

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of BayPass Club after changes are posted constitutes acceptance of the revised policy.

For questions or concerns about this Privacy Policy, contact us at support@baypassclub.com.