BayPass Support Center
We're here to help — fast. Most issues can be resolved in seconds from your order page.
Quick fixes (Member self-serve)
Resend my tickets
Go to My Orders → Resend tickets.
Check order status
Go to My Orders to see "Processing," "Issued," or "Delivered."
Update delivery info
Update your email/phone in Account Settings.
Common issues
I didn't receive my ticket email
Please try the following:
- Check spam/junk and search "BayPass Club"
- Track real-time status in your BayPass account under My Orders
- Open your order page and tap Resend
If you still do not see it, please contact us at support@baypassclub.com and we will fix it fast
My ticket won't scan / entry issue
If you are a member, you're covered. Here's what to do:
- Contact BayPass support from the entrance line.
- If the venue asks you to buy a ticket at the gate, keep your receipt.
- Send us the receipt — we'll verify and reimburse you promptly.
This is covered under the BayPass Access Guarantee for our members.
I need to change my date
Need to switch your visit date? If your tickets haven’t been issued yet, we can help. Reach out as soon as possible. Once tickets are issued and delivered, the visit date is locked and can’t be changed.
I want a refund
You can cancel your order any time before your tickets are issued and delivered, and you won't be charged. Once tickets have been issued and delivered, they are typically non-refundable. If you believe there's a legitimate issue outside your control, please contact us and we'll review your case.
BayPass Booking & Access Guarantee
Covered
- You will not be charged if we cannot deliver the ticket you purchased for the selected date/time
- For BayPass Members, if the ticket delivered is invalid/unscannable, we'll either reissue a valid ticket, or if you must purchase admission at the gate to enter, reimburse the verified out-of-pocket cost so you're not paying twice.
Common exceptions
- Miss your scheduled date
- Select the wrong date
- No-shows
- Not following venue rules
- Venue policy changes (e.g. closures, capacity limits)
- Issues caused by altered tickets
Frequently asked questions
Get quick answers to common questions
No. BayPass Club is an independent membership service that provides access to discounted inventory through our distribution partners.
No. No booking fee. The price shown at checkout is all-in.
To keep inventory fair and prevent abuse, we may limit quantities per account for certain high-demand offers.
Usually yes for general admission, but some attractions may have restrictions. We will show any restrictions on the listing before checkout.
Only what we need to fulfill your tickets and manage your account (name, email, phone). We do not sell your personal data.
Contact us
Include in your message:
- Order number
- Date of visit
- Attraction name
- Brief description